Information Collection, Use and Sharing
www.ivygreis.com is designed to give you control over the privacy of your credit card information, name, address, email and all additional information you voluntarily provide us via email or other direct contact from you. We offer the industry standard security measures available through your browser called SSL (secure socket layer) encryption that ensures safe Internet transmission of your personal information. When you place an order for merchandise on www.ivygreis.com, you will be asked for certain personal information such as your name, address, email address and your credit card information required to process the order. The secure processing of credit card transactions is done by a proprietary authentication system.
We will not sell or rent this information to anyone. All personal information provided to us when you register or place an order is maintained in private files on our secure Web server and our internal systems.
We use customer contact information to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
We will only use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request, e.g. to ship an order.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
Your Access to and Control over Information
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the My Account page.
If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.
If you have provided your email address to us, we may send you emails of a promotional nature from time to time. If you do not want to receive such mailings, simply respond by email or unsubscribe using the unsubscribe link provided in all automatic or promotional emails.
You can do the following at any time by contacting us via the contact page provided on our website:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concerns you have about our use of your data
We take precaution to protect your information. www.ivygreis.com has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfill your rental requests. If we have trouble processing an order, we’ll use this information to contact you.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.