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RETURNS

RETURN POLICY

If you’re not totally obsessed with your Ivy Greis purchase, you may exchange or return it for store credit only within 30 days of purchase. We provide FREE Return Labels for all U.S. Orders. Store credit never expires.

Your store credit must be used in its entirety and it is valid for 1 time use only. It cannot be used with any other discounts. The store credit does not apply towards shipping charges. It is only valid on our products.

Items marked as Final Sale are not eligible for return or exchange.

Items purchased during a sale are eligible for exchange of size ONLY, if size is available. If not available, they are non-returnable.

SUBMIT RETURN
  1. Submit a return request HERE (order number starts with IVY)

  2. You will receive an email from our team within 2 business days.

  3. We provide FREE RETURNS for U.S. orders. International orders will receive instructions on where to ship their return. Unfortunately, we are not able to cover return fees for International Orders.

  4. Once you ship your order to us, please allow up to 5 business days for our team to process it.

  5. If it's an exchange, our team will process the exchange and create the new order. You won't have to do anything. If you are returning for store credit, you will receive an email with your store credit code.

  6. You can use your store credit code at checkout on your next order. Your store credit cannot be combined with any other codes. It cannot be used toward shipping charges, only toward product. The store credit must be used one time only and in its entirety. If there is a balance left, we won't be able to issue another code. So please make sure to use it in its entirety.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Please be careful of any marks on the item. A 15% restocking fee may apply based on the condition of the item returned.

We do not offer price adjustments.

Shipping charges are not included in the store credit amount.

DAMAGED ITEMS

If you received a damaged piece, please email: Customer Service immediately.

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