Orders are processed within 2-3 business days. Any orders with Free & USPS Shipping may experience some delays. If you need it by a certain date, please select the expedited options at checkout.

Orders placed with expedited shipping must be received by 2pm CST in order to ship within 1 business day. If received later, they will ship within 2 business days. 

International Orders ship within 5-7 business days.

These processing times apply to in-stock items only. They do not apply to Pre Order items.

We may experience weather related delays. Such delays are not calculated in the shipping timeframes provided at checkout.

Each order receives a tracking number automatically as soon as the label is printed.

Check your email to get updates about your order.

If you have created an account with us, please login to get details about your orders.

All applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package.

If a package is refused by the customer, Ivy Greis will deduct the cost of shipping to and from, from the total amount of store credit the customer will receive for that order.Ivy Greis does not offer refunds, only store credit.

Please also note that in some occasions, customs agents may delay the delivery of some packages.

Ivy Greis is NOT responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen.

It’s important to provide detailed and comprehensive shipping information when placing your order. Ivy Greis is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.